Policy of integrated system management

• By offering quality products and services we aim to achieve a high degree of satisfaction of all parties involved by meeting their requirements.
• Researching current and future needs and expectations of all parties involved, as well as accepting their relevant suggestions and proposals.
• Cutting down costs of business, increasing productivity and profit as a basis for our work that aims to increase effectiveness of all processes on which the company's business is based.
• Leadership attitude of the company's management in terms of involving all employees, at all levels, in achieving the company's goals, which overall lead to a high level of compatibility of products and services, as well as a high level of information security, according to the requirements of all parties involved.
• Providing favorable conditions for learning, continuous refreshment and improvement of knowledge and professional skills of all employees.
• Encouraging teamwork in order to complete tasks in the best way possible.
• Planning all business processes and maintaining constant improvements (by measuring and analyzing performance provide the data necessary for changing and improving the processes).
• Decision making based on facts (analyzing current state, realizing goals and plans, correcting based on acquired results and monitoring the effects of revised processes).
• Good partner relations with suppliers and users (creating and strengthening trust and cooperation)
• Information, no matter the form its in, as a primary tool for conducting business, has its value and will be adequately protected.
• Confidentiality, integrity and availability of information will, by applying the process of risk management, indicate to all parties involved that the risk is adequately managed inside the company.
• Security of information is taken into account when designing processes, information systems and controls.

This policy has been approved by the top management of LCC "Cikom" Podgorica and provides a framework for further establishment of relevant company goals.

Podgorica, 19.07.2016.